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Support & Help Center

Whether you're a consumer using our clients' apps or a business partner, we're here to help you get the most out of your products.

Frequently Asked Questions

Answers at your fingertips

How do I reset my password or recover my account?

Open the app and tap "Forgot password" on the sign-in screen. Follow the instructions sent to your email or phone. If you still can't get in, contact support@codigitalsolutions.com.

My purchase or subscription isn't appearing. What should I do?

First, allow a few minutes for the store to confirm the transaction. Then sign out and back in. If the issue persists, let us know and include your transaction ID or receipt.

Will my data be shared or sold?

No. We follow a strict privacy policy. Your data is only used to operate the app and is never sold to third parties. See our Privacy Policy for full details.

Are third-party subscriptions supported?

Yes, where applicable. iOS apps may use Apple subscriptions, Android apps may use Google Play billing, and B2B products may offer direct invoicing. Contact us with questions about a specific product.

How do B2B clients get onboarding and training?

Every business engagement includes documentation, onboarding sessions, and a dedicated support channel. Reach out via the form below and we'll route you to the right team.

What is your average response time?

Consumer requests are answered within 2 business days. Business and urgent issues are prioritized and typically receive a first response within 24 hours.

Contact Channels

Reach the right team

ISSUE

Report a Bug

Describe the issue, the device, and steps to reproduce. Include where possible any screenshots or error text.

BILLING

Billing & Subscriptions

Questions about purchases, refunds, or subscriptions are turned around quickly by our billing team.

B2B

Business Help

Partners and B2B clients are matched with a dedicated account contact and priority routing.

Submit a Support Request

Tell us how we can help and we'll get back to you promptly.

Prefer to talk now?

Email support@codigitalsolutions.com or call +1 (555) 010-2030 during business hours.